Coldmethod

overview:

1. about ordering
2. about payment
3. about shipping
4. about returns

Ordering products is a simple procedure. When you want to order an item, click on the “add to bag” button to add the product to your shopping cart. When you’re shopping and you would like to add another item to your shopping card, simply click on another category and continue shopping. In your shopping cart all the selected products will be shown. With each product, you can indicate the quantity you want to order. You just change the quantity in the “quantity” box and update the shopping cart. Should you change your mind and not want the product after all, delete the item and update the shopping cart. After doing so, you can continue shopping. When you are finished you can start the payment procedure.
By creating an account with our shop, you will be able to move through the checkout process faster, shop multiple delivery addresses, view and track your orders in your account and more.
After placing an order, an order confirmation will be sent to your e-mail address, summarising all the specifics of your order. Please note, your e-mail address should be correctly written. As soon as your payment is accepted by the bank, you will receive a payment confirmation. We can then process your order which will be shipped within a couple of days (if in stock).

Whenever you shop at the Cold Method online store we guarantee you a safe and pleasurable shopping experience. We use only the most up to date Internet payment systems in order that you may comfortably shop in a safe environment. Payment can be made via the online cash register of Ogone. Ogone payment methods: iDeal and credit card.

1. Via iDEAL (for Dutch bank accounts only). Direct and guaranteed payment via the Internet with your own electronic banking account. iDEAL enables you to purchase directly on the Internet. Just one mouse-click and iDEAL brings you to the trusted Internet banking environment. Rabobank, ABN AMRO, SNS Bank and ING have developed iDEAL. All the internet banking customers of the participating banks can use the system.
2. Via KBC Online (for Belgium bank accounts only).
3. Via credit card (Visa or MasterCard). Your credit card number will only be visible to the bank, so you won’t have to worry about any kind of abuse of your bank account number as a response to your order with the Cold Method online store. Our site does not store the data but makes use of a very sophisticated encryption technology while sending that data. Credit card payments less than €10,00 will not be accepted.

E-mark Commerce does not accept cash on delivery and does not send giro payment slips.

If you prefer not to send your personal information over the internet, you can always place an order by phone. In this case, please contact customer service.

If you feel your payment has not been processed correctly please verify if your payment has been taken from your bank account or credit card. Otherwise please contact our customer service and mention clearly you’re name, email, phone number and your order number to provide the best service.

All prices are mentioned in Euro’s and are including VAT and excluding shipping costs. Prices and typing mistakes are subject to change without notice. No rights can be derived from unlawful price information or the content of the material.

Important: every item has to be in the original packaging, new and unused.
Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

You will be responsible for shipment costs and any risks during transport. E-mark Commerce will not accept returns with insufficient postage.

Please include the original packaging note, your full name and address and your bank account number (we will not refund the shipping, taxes and fulfillment costs).
Faulty goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty and cannot be returned. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.
Our customer service will be happy to provide you with the return address. By email: